FAQ

Arrival:

Check-in: From 15:00.

HOW IT WORKS:

On the day arrival of your arrival, you will receive a text message with your personal key code. The key code is used to open the door to your apartment.

When you receive the text message with your personal key code you are automatically checked in.

NB: Please check that the provided phone number is correct.

For later arrivals please contact us by mail:  admin@aalborg-hotel-apartments.dk

Departure:

Check out: 10 am – latest!

If you want to stay longer than the specified time, the price is as follows:
From 10:00 am -12:00: DKK 200

From 12:00 and later: Depends on specific conditions.

On the departure day you will receive a new text message with a link, which can be used to check out. If you don’t use the link, our system automatically checks out all reservations at 10 o’clock.

We kindly ask you to start the dishwasher ( on the ONE-HOUR program ) and leave no dirty glasses or plates behind when checking out. Furthermore, please remember to take all trash with you.

It is important to comply with the above-mentioned times and rules in relation to our cleaning and preparation of the apartment. Failure to do so will result in a fine of 50€.

Credit cards

We accept the following credit cards through our payment link:

• Dankort/ VISA-Dankort
• Diners Club
• MasterCard
• Meastro
• VISA
• VISA Elektron
• American Express
• JCB

Cash

We strive to be cash free, so if you wish to pay in cash, please be aware that we do not have change. Payment therefore needs to be done with the exact amount. We only accept DKK

The following is provided at your arrival:

• Bedroom:
  • Bedlinen, sheets etc. – beds are all made nicely.
  • Towels (a large and a small towel per guest)

• Kitchen:
  • 1 Dish cloth
  • 1 kitchen cloth
  • 3 garbagebags
  • 2 detergent tablets for the dishwasher.

• Bathroom
  • Soap – Hand wash
  • Conditioning shampoo
  • One small towel

• Other:
  • Vacumcleaner
  • Mop
  • Bucket
  • Broom

Fast WIFI is available free of charge. Connection strong enough for streaming.

Apartments no. 29-74 & Reception – Tornhøjvej 10

WiFi name: AalborgHotelApartments

WiFi Password: 92209220

Apartments no. 01-28 – Venøsundvej 1

Network name = Apt. (your apartment number)
Password = AHA(your apartment number)aha

Example for apartment no. 02:

Network name: Apt. 02

Password: AHA02aha

Feel free to park anywhere you like!

Final cleaning is included in the price.

We also offer cleaning for you during your stay, such as  weekly cleanings with or without linen service – just contact our administrator to hear more about prices etc.

In our 1- and 2-bedroom apartments we also offer extra beds and cots.

Extra bed: 200 DKK á piece

Cot, highchair and nursing pillow: 200 DKK – per apartment

We are unfortunately not able to provide this in any of our studio apartments.

In each 1- and 2-bedroom apartments there is a  combined washingmachine and dryer

Studio and Studio XL all have access to a shared laundry room. All usage is free of charge and no booking needed.

Laundry detergent, soap etc.  is not provided, but can be purchased at the nearest supermarked.

Removal of waste is your own responsibility. Underground waste containers are placed by the parking area. Please be aware of the garbage sorting. It is sorted by the following:

• Normal trash (food etc.)
• Paper and carboard
• Plastics and metal
• Glass bottles

On the parking lot you will also find our electric TADAA! rental car. Download the app to book car!

Read more about it here –> www.tadaacar.dk/english

NB: Please remember to press English once the app is downloaded. 🙂

Do you need a bike during your stay? Read more about how it works here: www.donkey.bike

Bus no. 14 stops just right in front of the hotel. Use the bus stop on the opposite side of the road, for the fastest trip to the city center (about 20 min.) Bus ticket can be bought with credit card by downloading the ‘NT Billet’ app. The bus stop nearest city center is ´’Nytorv (Østeraagade/Aalborg).

In case you brought a car or decides to use the TADAA! car the city center is just 10 min. away and highway E45 can be accessed just a 2 min drive from the hotel.

We offer Clever car chargers at both Venøsundvej and Tornhøjvej. If you are not a Clever costumer, but intend to use the chargers during your stay, please contact Clever on www.clever.dk

You can free of charge borrow a storage room with your own personal padlock during your stay. The room is approx. 5 m²

Apartments no. 29-74 & Reception – Tornhøjvej 10

Storage rooms are located in the basement below the reception.

Apartments no. 01-28 – Venøsundvej 1

The sheds can be used for storage and secure bicycle parking, so your bike is kept safe and dry overnight.

Feel free to contact our administration in case you are interested in either offer and they will help you find space and give you access to everything you need.

Please note that the sheds are not isolated.

Each apartment has its own mailbox. In case you wish to receive mail during your stay please contact administration so they can inform you the specific address for your apartment and put your name on the mailbox as well.

There is an obligatory  DKK200,- deposit to be paid for the key.

• No pets allowed
• No guests after 11 pm.
• No partys or loud music

No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on the premises. In the event of a disturbance, one polite request (warning) will be given. If our request is not followed, the guest will be asked to leave the hotel without refund.

How to cancel:

All ongoing reservations can be ended with current day +5 days’ cancellation notice.

Example: If cancellations notice is given July 15th final move-out date is July 21st.

SUPERMARKETS:

• FØTEX – supermarked and bakery
  Distance: 3 min. by car
  Niels Bohrs Vej 44, 9220 Aalborg Øst
  Opening hours 07-21
  Check for updates: www.foetex.dk
• NETTO – supermarked
  Self-service – bakeoff
  Distance: 200 meters
  Tornhøjvej 4A, 9220 Aalborg Øst
  Opening hours: 07-22
  Check for updates: https://netto.dk/
• LIDL – supermarked
  Self-service – bakeoff
  Distance: 315 meters
  Tornhøjvej 2, 9220 Aalborg Øst
  Opening hours: 07-22
  Check for updates: https://www.lidl.dk/

RESTAURANTS:

• BOGØ SANDWICH
• WASABI SUSHI
• MIKES PIZZA
• BELLA ITALIA

CAFE’S:

• KAFFEFAIR
  Distance: 450 meters

Dantaxi Aalborg: +45 9810 1010.